Returns & Exchanges
At NPS Solovair, we want you to be completely satisfied with your purchase. If your boots or shoes aren't the perfect fit, you can return them in their original, unworn condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn footwear in its original branded box and secure it inside a shipping carton to ensure the product remains protected during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your package, covering any old labels.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your receipt; we will process your refund or exchange once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing